Monthly Shopify support that works around your priorities. Keep your store in good shape, fix what needs attention, and make room for what’s next.
All prices in GBP · Billed monthly
For routine upkeep and occasional requests.
For regular updates and ongoing improvements.
For a fuller task list and faster support.
Subscribe securely through Stripe.
Each month, we’ll agree on which tasks to prioritise. Your reserved hours cover both maintenance and your requests, so you can use them for the work your store needs most.
Review key pages, navigation, forms, and mobile layouts for issues that need attention.
Check product selection, variants, cart behaviour, and checkout access.
Check agreed app functions and connected services, and investigate problems.
Review store performance and assess relevant theme updates and compatibility.
Use your reserved time for troubleshooting, bug fixes, page edits, and content changes.
Allocate hours to design changes, theme customisations, and agreed development work.
These are tasks your hours can cover. The monthly scope is agreed based on your priorities and available time.
After-hours emergency support for critical issues affecting store availability or customers’ ability to purchase. Reach our designated emergency contact outside India working hours, including evenings, weekends, and public holidays.
Same additional hourly rate for evenings, weekends, and public holidays. Emergency hours are separate from your retainer.
Clear expectations,
from the start.
We agree on priorities each month. Your allowance can cover maintenance or your specific requests, including troubleshooting, content updates, design changes, and development. Each package includes a monthly summary of work completed and hours used.
The checklist shows what your reserved hours can cover. We allocate time based on agreed priorities and the hours available, rather than promising every task every month.
A qualified team member reviews your request and begins diagnosis within the stated response window. Resolution time depends on complexity and any third-party involvement. Standard response windows are measured during India working hours, 9 am–6 pm IST.
The £150 monthly add-on includes 2 hours of emergency support and a response within 0–3 elapsed hours outside India working hours, including weekends and public holidays. Additional after-hours work is £50/hour. Emergency hours are separate from your standard allowance. Work continuing during normal India working hours draws from your standard retainer allowance.
Shopify subscriptions, paid apps, themes, and other third-party fees are not included in these support packages.